FAQ

iGap is a multi-platform messenger on Iranian platform. By installing this application on their mobile phones, tablets and computers, users can easily use these messengers. iGap allows its users to exchange text messages, photos, videos, music, and more with each other. The messenger currently has nearly 5 million active users.

iGap messenger has been published on Android, iOS, Windows, Linux, Macintosh, as well as on the web.

Yes, iGap has made high quality and stable voice and video calls available for its users.

This is possible by selecting the desired message and the "Edit" option.

To add a new contact, go to the contact list and select the Add option «+». For unknown contacts who have sent you a message, you can also use add audience option at the top of the page or contact information.
To delete a contact, go to the contacts menu and select the contact. By holding your finger on the contact's name for a few seconds, the Delete menu appears and you can remove the contact from your contact list.

Yes, touch the pin icon in the chat room with the target audience. Select the "Location" option. Wait for your location to be identified and then send it.

Yes, to block any user, all you have to do is go to his profile and select the block option in the menu.
To unblock each user, just go to his profile and select the unblock option in the menu.
You can also view and edit the list of blocked accounts in the Security and Privacy section.

When you block an account in iGap, you will not receive any message from him.

If he blocks you in your account, you will not receive any message from him.

Yes, when you go to your contact’s profile, you can edit the contact's information.

Yes, to invite friends to iGap, you can use settings menus and contacts. After selecting the "Invite Friends" option, you will be shown various ways to send an invitation link to iGap.

Yes, in the profile of each user, you can mute the notifications related to that user.

Yes, if you go to settings section, you will be given 28 colors by default. You can also customize your favorite colors in this section.

Yes, this is possible in the "Security and Privacy" section of the settings.

Yes, this is possible in the "Data storage" section in the settings.

Yes, users can send up to 2 GB of files via iGap.

Yes, go to the "Multimedia" section in the settings to avoid automatically downloading files.

By touching the desired photo or video, a menu will be opened in which there is also a file storage option.

In iGap, you can send any file in any format.

In the Settings section of the "Message Room" section, you can change the size of the posts.

Persian, English, Arabic, French, Russian, Azari and Kurdish.

After installing and running the application, by entering the mobile number, the confirmation code will be sent to you and you will automatically enter the application.

Yes, when you install and activate iGap, a message with the subject of joining iGap will be sent by the app to those contacts who are members of iGap.

Yes, if your decision is temporarily not using iGap, you can select the exit option in the settings menu and exit the program. All your information will be available when you return.

A user can log in to their account from various devices and operating systems, and all his information is synchronized and synchronized on all these devices.

In iGap, there is a space for the user to store the files and content they need and access them in any operating system (web, Android, etc.).

In the cloud space of iGap, you will not face any limitations in terms of volume.

To confirm the registration or log in to iGap, after entering the phone number, an SMS will be sent to your mobile phone by iGap, which will complete your registration by receiving this code.

If you are registering for iGap for the first time, you will receive an activation code via SMS on your mobile phone, but if you have pre-installed and registered the program, you will now want to do it simultaneously on another device, the activation code will be sent to the primary device as a message in iGap.

To delete your account, you need a destruction code so that you can delete your account from iGap forever.

Failure to receive activation SMS can have four main reasons.

1- Your phone is not connected to the Internet.

2- Your phone is in a range that has poor antenna and does not receive the sent code.

3- You have entered your phone number incorrectly.

4- SMS system is disrupted: In this case, exit the software and go through the installation process again to send you another activation code.

The activation code is sent to the mobile number created by the Iranian operators. If people abroad register with an Iranian mobile number, the activation code will be sent to them, otherwise it will not be sent.

The code represents the personal number that introduced the iGap to you.

Due to the development of iGap with open source and open API approach, developers and programmers have the ability to access iGap programming codes and use it to apply their desired changes in the application so they make a different and informal version of iGap for themselves.

Yes, all codes are available to the public as open source and are licensed under AGPL. You can use them according to AGPL certification rules.

Yes, you can delete and edit messages, and you can also view messages for the user.

Settings, Showcase Page (Island), Conversation, Contacts (voice and Video).

By completing their profile and inviting friends, users can get points from iGap and use the points to buy recharges and internet packages.

Only the messages we send can be deleted for both parties.

On the Settings and Contacts list, select the Friends invitation option and send the iGap link to your friends using the app.

From the inside of the chat page, you can send a photo or file to others using the pin symbol.

Yes, you can download iGap from Iranian stores.

You did not allow the contact to receive the contact list.

No, you do not need to delete the previous version. Install the new version on the previous version.

A username is a unique identifier for each account. Users can be searched and contacted via username.

To do this, log in to your profile and create a username for yourself from 5 to 32 characters.

Keep in mind that the username is unique and cannot be duplicated.

Yes, you can change or delete your username in your profile.

Yes, you can send a message to anyone in the iGap via a user ID.

No, it is not possible to transfer the account to iGap.

No, it is not possible to change the phone number for the account.

No, user information is only lost if the account is deleted.

A two-step login involves setting up a second password for the account. After activating the two-step password, you will be asked for a second password every time you log in to your account from a new device.

To do this, go to "Security and Privacy" in the settings.

There are two ways to do this: 1. Answer security questions 2. Enable recovery email.

Yes, after deleting the account, all user information will be deleted.

From the Settings section, enter security and privacy, and you can manage your user accounts using the active session option.

Enter the settings section and touch the menu icon at the top of the page. Select the "Delete account" option. If the user confirms, a text message containing the "destruction code" will be sent to him.

If a user does not use their account for one year, their account will be automatically deleted. Of course, the automatic deletion time of the account can be changed in the application settings.

No, in general, to insert a username, pay attention to the following points:

The username must be at least 5 characters long or small in English letters or numbers. You can also use a hyphen between these letters.

All messages are encrypted on iGap. IGap uses two advanced encryption keys for symmetric encryption. The first key is sent from the user-specific version (client) and the second key is sent from the server to the user. By combining these two keys, the code is generated randomly and sent to the server, and the server then transmits all the messages of this user with the sent key.

Yes, in the Settings and Privacy section, select "Login Lock" in the settings section.

Each user can specify in the "Security and Privacy" settings who can access and view their profile picture.

No, iGap call is P2P.

If you enable this option, all users in your area can see you. If the service around me is disabled, none of the users will be able to see you.

If you activate around me, all users who have activated this option will be available to you, and if you disable the service, it will not be possible to see other users around you.

For better performance and use of all iGap services, it is better to give all the necessary access to iGap, but if the user does not want to, any access can be taken away from iGap.

Only users who have your number can see your number.

Each user can specify in the "Security and Privacy" settings who can see the time of his last activity. If you don't specify, everyone can see your latest activity.

In the "Active Session" section, you can see all the active sessions of your account.

Each user can specify in the "Security and Privacy" settings who can invite him to the group / channel. If you do not make the settings, all users who have access to your number or your username can invite you to your channel or group.

Yes, to convert group mode from private to public and vice versa, you need to go to the settings section in the group profile.

Yes; to convert channel mode from private to public and vice versa, you need to go to the settings section in the channel profile.

Yes, send the required documents to the IG_ChannelTransfer_BOT channel or group ownership transfer robot.

Users can create channel channels without restrictions. But to create a group in iGap, users can only create 5 groups.

You can use the robot. IG_PopularChannel_BOT to register your channel in the showcase.

On the home screen, there is an + option that can be used to create a group or channel.

The general terms and conditions for confirmation and receipt of this mark for channels in iGap messengers are as follows:

The blue tick (official confirmation) will only be granted to channels and bots (with a unique ID). Therefore, the phone number or user ID that is defined as the contact will not be able to receive the blue tick.

Any real person (known), business, information base, organization and organ can apply for a channel with a specific ID to receive a blue tick (official confirmation).

Bats must be created by a business, organization, or official body, or have a memorandum of understanding or cooperation agreement with the iGap team.

The channel or bot must have a biography (description or about) along with a profile picture.

In the channel or bot introduction section, there are ways to communicate with the creator or operator for direct communication.

The channel must have at least 500 members and 100 published content in its field.

The public group has a unique ID that can be searched to find the group and become a member, but the private group has a specific link and it is not possible to search for the group and the private channel.

The creator of the group and channel is the manager (Owner) and it is possible to add or remove users and also determine them as admin and supervisor. Admin can determine others as observer if the user is moderator It is only possible to add and remove members. In addition, the administrator can edit posts related to admins and supervisors, while observers and admins can only edit posts related to themselves.

If it is a public group, you can enter it by searching for the group ID, and if it is a private group, you can enter it through the invitation link.

No, it is not possible to search the private channel.

There are three ways to do this: 1. In the Chat List page, by holding the channel, the mute option will appear. 2. On the top right of the group page, there is a silent information option. 3. By selecting the silent notification option on the profile page, you can silence the group or channel.

In the list of conversations, the delete option is displayed by selecting the group or channel.

In the channel or group profile, it is possible to edit the channel or group name.

No, in this case the manager becomes a member.

No, the number of managers is not limited.

The link is visible in the channel profile, you can copy the link and send it to other users.

Yes, by selecting the channel and group, the PIN option will appear.

Yes, by tapping on the desired text, the PIN option will appear.

By selecting the message and using the sharing option seen below the message, you can share the desired content in other programs.

If the person is one of your contacts, you can add them to your group.

In the list of group members, it is possible to edit the user's status.

To report violations on any channel or group, just go to the desired profile and select the option to report violations from the menu.

5,000 people

Both channel and group are completely deleted.

Card-to-card is currently available from: Parsian, Melli, Pasargad, Tejarat, Eghtesad-e-Novin, Ayandeh, Post Bank of Iran, Keshavarzi, Gardeshgari, Refah kargaran, Ansar, Toseyeh taavon, Iran Zamin, Sanato madan, Dey, Sarmayeh, moaseseye mali and Ghavamin and others will be added to the list periodically.

Yes, the receipt is in MPL and can be shared. If you do not receive the receipt, you can look at the list of transactions from the payment service menu. The receipt is also stored there.

If you forget your password, you can click on the wallet settings page and the password will be sent to you via SMS.

Businesses that have their own money tank in the iGap wallet, and customers can transfer the desired amount to their account by scanning the barcode by iGap.

Log in to the wallet, select the wallet account recharge button, enter the amount, and after confirmation, you will be transferred to the payment gateway. Enter your bank card information and click the pay button, then the wallet will be charged.

Enter the wallet, press the withdrawal button from the wallet. There is an instant withdrawal and a normal withdrawal in the menu. For normal withdrawals, enter the night number and for immediate withdrawals, enter the destination card number. Then enter the amount and confirm. The money will be credited to your account. Note that in the immediate withdrawal, the fee is deducted from the amount.

Yes, it is possible to use multiple bank cards in iGap.

In the showcase section, select the payment services and pay your desired bill using the bill ID and payment ID. Inquiry and payment of telephone and mobile bills by number is also possible, and for electricity bills, it is possible to inquire and pay based on the bill ID.

Yes, in the showcase, there is a section called Ehsan's world for charity, and by visiting this section, you can transfer your donations to the desired organizations.

Yes, you can charge your SIM card credit in the "Financial Services" section of iGap.

Yes, you can pay for iGap in the "Financial Services" section using the bill ID and payment of driving fines. fines can also be investigated and paid based on the car's VIN number.

Yes, you can find out the amount of debt between the period and the end of the period by entering the desired mobile number in the "Financial Services" section of iGap.

Yes, iGap has set up an electricity bill payment service to keep up with the plan to eliminate electricity bills. You can find out the amount by paying the electricity bill and entering your bill ID.

No, you don't need to do this, you just need to enter your electricity bill ID once and save it with the desired name.

You do not have a limit for the number of registered bills and you can register any number of electricity bills with the desired name.

One of the features that iGap makes available to users is the digital wallet. Users can use their bank card and internet password to charge their wallets and use them for services such as paying taxi fares, shopping in stores, and so on.

You can track the issue of your wallet using 88663511-88663510.

This is due to your lack of authentication. In this case, you must send the photo of the national card, the photo of the identity card and the selfie photo with the national card to the number 09018996293.

In the Settings menu, select the program's language option and select your favorite language from the available languages.

In the Settings menu, select Settings Page Settings, then you can resize or zoom in by dragging the drop-down bar.

From the settings section of the program, enter the settings page of the talk page, and then select the chat background option, change the background photo, and select your desired color in the background section of the talk page.

IGap has three calendars for Gregorian, lunar and solar for its app. You can select your desired calendar by going to the settings section and then the settings page settings.

On the talk page, select the sticker icon and click +. By selecting the "Add" option, your favorite sticker collection will be downloaded. In order to delete stickers, you must also select the sticker settings option (last option) and select the delete button to delete the desired sticker.

In the Island section, enter your sticker section and use the existing robot to create your favorite sticker.

Yes, iGap stickers are free.

Tap the sticker, the sticker group will appear for you, select the + sign, the sticker will be added to your collection.

Yes, you can transfer your content from Telegram to iGap by using the telegram mirror Bot bot @tgbot.

No, this is not possible for the public at this time.

In order to protect the environment, save resources and also refer less to banks, for the first time in Iran, digital gift cards were made available to the public by the iGap messaging services in cooperation with Parsian Bank.

A digital gift card with all the specifications of a gift card, including a 12-digit card number and an Internet password on iGap, on a variety of stickers is designed specifically for different occasions. The expiration date and cvv2 are also provided along with the digital gift card.

You can buy a digital gift card in 3 ways: 1- Chat environment and financial services selection 2- Selecting a private tile in island 3- From my Parsian tile and then selecting a digital gift card tile.

Eliminate PVC cards and help the environment - No face-to-face visits and the optimal use of users and the bank from time to time - Ability to send gift cards in the messenger environment by keeping the password and card number confidential Dedicated, diverse and appropriate - Applications of stickers in cyberspace - No payment of fees for issuing physical gift cards

Your purchased card is available in the usable section. If you click on this section, the activation or send option will be displayed as a message. By selecting the activation option, the card information will be provided to you. You can also see the card information in the activated digital gift cards at bottom of the page.

No, in a digital gift card, such as a physical gift card, it is not possible.

The digital gift card is only for online shopping. It should be noted that purchases of 5,000 tomans and less have been blocked by the central bank. Therefore, it is not possible to buy with these amounts.

Click on the send tab. The recipient's avatar will be displayed next to the gift card.

Your purchased card is available in the usable section. If you click on this section, the activation or send option will be displayed as a message. Select the send option to transfer the card to anther in chat environment. This link https://igap.net/official/15847252207455940 helps you to become more familiar with gift cards.

It is mandatory to match the national code of the buyer or recipient of the gift card and the national code of the SIM card holder.

After the expiration date on the card, the gift card will expire.

It stands for Comprehensive Customer Information System. The integration system is integrated into capital market services. All those who use financial services such as buying and selling stocks, investing in funds, etc., are required by law to combat money laundering, only once to register and authenticate in the centers introduced in the SJAM system.

Each gold-backed digital token is worth a goldsmith's 24 golds.

At present, this token can be bought and sold on the Phoenix Foundation's host network.

Parsian Bank Data Processing Group Companies, Investors of Tak Vesta Technology, Pasargad Information and Communication Technology (FNAP), Sadad Data Processing, Smart Technicians Group of Farda Behsazan and Information and Financial Technologies Distributed Unique Phoenix Pars.

A gold-backed asset token (either a bond or a coin subject to equivalence) or other assets approved by the foundation is equivalent to a gold whistle of the grade 24 (minimum standard 995), the liquidity of which is guaranteed by all hosts, according to the terms of the white letter. It is used to facilitate the transactions of other tokens, including certificate tokens or asset tokens on the network. This asset is known to be the only option for receiving intra-network transaction fees. The contract has no function of payment instrument. More information at https://www.kuknos.org/paymon.

Yes, you can transfer your purchased Payman to another account if needed.

Yes; To do this, you need to go to the channel profile or group. Restrict "Send Public Access Editing" Send text / media / gif / sticker / link / message pin / Display members and add new members to all channel and group members.

Yes; In the group or channel profile, by selecting the "Show members" option, all the people in the group and channel will be shown to you. Next to the name of each member, there are three points, the first option of which is to determine the administrator, and by using this option, you can specify the person's access as the administrator.

Hamrah Aval / Irancell / RighTel

In addition to the gold-backed token, the Phoenix Foundation presented the first token with the support of a 10-carat A101 diamond.

In the current situation, it is offered through the Phoenix Quality for 176 thousand Tomans, but this price is not fixed and changes based on the world price of diamonds and also the free dollar rate.

The exchange rate of each diamond is calculated based on the announcement rate of the Rapaport site, which is the reference for diamond pricing, and its rate is converted into rials based on the free dollar rate.

Those who want to repay their tokens can give them to Phoenix in the same bag token software that after deducting the relevant fees, the equivalent amount of Rials token will be returned to their account.

The iGap social network has made it possible for its users to earn points by doing various activities on the iGap and spending it on various services if needed.

Each point in iGap will be worth 10 rials.

You pay for traffic offenses (+100), pay bills (+100), card to card (+100), subscribe to the official iGap channel (+250), charge SIM card (+100), buy internet package (+ 100), buy game coins (+100), introduce friends to three levels (+100), install iGap (+100), charity (+100), buy digital tokens (+50), buy at discount network (+50) , Digital gift card (+200), create channels and groups with at least 1000 members (+1000), Create popular channel and group at least 4000 members (+5000), create popular channel and group at least 10000 members (+6000), create popular channel and group at least 20000 members (+10000) Score on iGap.

You can spend your points by buying from the discount network up to (-1000), charging the SIM card up to (-5000), buying the internet package up to (-5000), buying the game coin up to (-5000) and charity (-10000). 

There is no limit to the number of file uploads and downloads per day.

This feature allows you to open the location sent in the conversation in other routing software.

In the search field, you can search for the name of the person, channel or group you want with at least one character.

As hashtag is used in social networks, this feature is also available in iGap messenger, and by touching or clicking on the hashtag you want, you can search it globally and all the chats and channels which contains this hashtag.

With this feature, you can easily find channels, groups or campaigns related to the hashtag you want.

Billing payment integration has allowed you to select, inquire and pay bill types after entering the bill payment tile. This integration helps you to easily record the number of electricity, gas and telephone bills you have there and make them easily accessible to you.